Frequently Asked Questions
Do they arrive in costume, or do they change on-site?Leigh Silverstein2026-03-13T17:05:52+00:00
Most of our performers arrive in costume, ready to go. Obviously, masked characters like the Grinch and inflatable characters like Olaf cannot arrive in costume and will need a place to change on site.
Is there a minimum booking rate?Leigh Silverstein2026-03-13T17:05:33+00:00
Yes. 45 minutes is the lowest amount of time we will book. Performers can entertain for less than that amount of time if needed for your event, but the price will be the same as our 45-minute rate.
How far will you guys travel?Leigh Silverstein2026-03-13T17:05:16+00:00
For the right price, we’ll go anywhere! Events within a 50-mile radius of any of our 20 regional city headquarters do not incur any travel fees. Events outside of that radius will incur travel fees, generally at a rate of $.75 per mile for the group.
Are there parking specifications?Leigh Silverstein2026-03-13T17:04:58+00:00
Clients must provide free parking or parking reimbursement for all performers.
Are the performances continuous or do they take breaks?Leigh Silverstein2026-03-13T17:04:37+00:00
All performances longer than an hour will include break(s) for the performers. Our general rule is 50 minutes on, 10 minutes off every hour; however, we’re happy to work with your event planner to break when it makes most sense for your program or crowd flow. Events longer than 4 hours must include a 30-minute meal break for performers.
Can the performers entertain outdoors?Leigh Silverstein2026-03-13T17:03:38+00:00
We need to know ahead of time if there will be any outside performing, so the performers can layer under their costumes accordingly. For the health and safety of our performers, and to retain the integrity of our gorgeous costumes, we never work in active precipitation without cover, and must have special permission from the performers to work in temperatures below 35F.
How are the performers dressed?Leigh Silverstein2026-03-13T17:03:13+00:00
Carolers perform all events in full Victorian costume unless otherwise requested. We also offer holiday sweaters and cocktail attire as costume options.
